Our guarantee is simple, if you purchase our products and you aren’t convinced they are the highest quality, most sustainable products you have ever used, just contact us to return the unused portion for a 110% refund of your purchase price (minus shipping costs).
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you instructions on how and where to send your package.
You can always contact us for any return question at email@example.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.